Patrons With Disabilities

Note: This information is current as of January 15, 2019.  Please refer back to this page often more updates!

INTRODUCTION

New Orleans Jazz & Heritage FestivalJazz Fest welcomes people of all abilities to come out to the Festival and enjoy the music, food, art, and cultural heritage of New Orleans. The Access Program’s team of staff is dedicated to ensuring that the Festival is accessible to patrons who have disabilities.  

If you have questions about the information provided below before the Festival, please email access@nojazzfest.com.

On Festival days, please stop by the Access Center for additional information..

Tickets
Getting There
Parking
Entering the Festival
The Access Center
Services for people with mobility limitations
Reserved Seating
Services for people who are deaf or hard of hearing
Services for people who are blind or have low vision
Restrooms
Service Animals
The Grandstand
Access Map

TICKETS

Festival tickets are available as a General Admission Single Day Ticket or through VIP Ticket Packages. Patrons with disabilities do not need to purchase a specific type of ticket for entrance into the Festival.  Please purchase a General Admission or VIP Ticket and accommodations will be made for you on-site at the Access Center.  Click here for more information on tickets.

Back to top

GETTING THERE

RTA Public Streetcars and Buses

All standard RTA buses contain features and equipment that allow persons with disabilities to board, ride, and exit vehicles easily and comfortably.

The RED streetcars that travel the Canal St., Rampart, and Riverfront lines are accessible to persons with disabilities and are equipped with lifts for wheelchair transport.

For the most up to date information visit RTA’s accessibility website. https://www.norta.com/Accessibility/Overview


RTA Paratransit Service

RTA offers paratransit shuttle service to riders who are not able to utilize the public bus and streetcar system. A reservation must be made in advance and an active paratransit card is required.

For more information on applying for paratransit services contact RTA’s ADA Office at 504-827-8345 (main), 504-827-7832 (TTY), or visit Eligibility for Paratransit.  https://www.norta.com/Accessibility/Eligibility-for-Paratransit


Jazz Fest Express Shuttle Service

Please check back for updates soon!


Loading and Unloading Zone for Patrons with Disabilities

An accessible loading and unloading zone for use only by patrons with mobility disabilities is located near the Gentilly Blvd. Pedestrian Gate. When arriving or leaving by Taxi or RTA Paratransit, direct the driver to the marked accessible loading zone on Gentilly Blvd, between Onzaga and D’Abadie. Please note, this zone is only for patrons with disabilities. More info coming soon on general taxi/rideshare pick-up locations.

Back to top

ACCESSIBLE ONSITE PARKING

The only onsite parking available at the Festival is for patrons with disabilities who have a valid (not expired) state issued accessible car placard or license plates. Parking in this accessible lot is $50 per day. By state law, the person who the pass is issued to must be present in the vehicle.

The entrance to the accessible parking area is on Gentilly Blvd through the Horseman’s gate. There will be signage on the neutral ground and the Fair Grounds fences. The lot is located close to the accessible Gentilly Blvd Pedestrian Entrance.

Space is limited. Accessible parking is on a first-come-first-served basis and space cannot be guaranteed. Please arrive early or when the gates open to assure parking will be available.

There are VIP packages that include the options to purchase parking in advance. Click here for more information on the VIP Packages.

Back to top

ENTERING THE FESTIVAL

We encourage patrons who have disabilities to enter and exit the festival through the Festival’s main pedestrian gates – either Gentilly Blvd or Sauvage Street. These gates are accessible and convenient to the Access Center and the accessible pathways throughout the Festival.

The Grayline Shuttle drop off area, accessible public parking lot, and accessible loading/unloading zone are closest to the Gentilly Blvd. Pedestrian gate.

An accessible ticket booth window and security checkpoint is located at each of these gates. Please look for the International Symbol of Accessibility to direct you.

Volunteers and staff members are available to provide assistance as needed. 

After entering the festival, if you have a disability and need an accommodation please stop by the Access Center. The Access Center is located in front of the Grandstand in between the Gentilly Blvd and Sauvage St pedestrian gates.

Back to top

THE ACCESS CENTER

The Access Center is located in front of the Grandstand, in between the Gentilly Blvd and Sauvage St. pedestrian gates.

Stop by the Access Center for:

  • Helpful staff and volunteers who are available to provide information and answer your questions about the Festival’s accessibility
  • Access Map showing the location of accessible routes, restrooms, and seating
  • An accommodation request for accessible restrooms or accessible seating area
  • Daily schedule of ASL Interpreted Performances
  • Large print, Braille, and audio versions of the Festival’s Information Guide (copies are also available at Info Booths)
  • Assistive Listening Devices available for check out with a valid ID required as deposit
  • An ASL interpreter who is stationed there for emergencies
  • A TTY telephone

Do you have comments or suggestions? Please take a minute to fill out a survey and let us know what services you really enjoyed and what we could improve upon.

Back to top

SERVICES FOR PEOPLE WITH MOBILITY LIMITATIONS

Approved Mobility Devices

Wheelchairs and medical scooters are permitted at the Festival to assist patrons with disabilities. For safety reasons, Segways and motorized coolers are not permitted. Requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Please email access@nojazzfest.com with any inquiries. Keep in mind that because of the large crowds and children at the Festival, fast, large, or heavy mobility devices are not appropriate for use at the Festival.

Jazz Fest does not provide personal care, golf cart rides, or wheelchair push service. Please bring an attendant if needed. Please come prepared, as we are unfortunately unable to assist with repair or charging of mobility devices.

 

Wheelchairs for Loan from The Paralyzed Veterans of America

Volunteers from the Gulf Coast Chapter of the PVA generously operate a booth where conventional wheelchairs are loaned to patrons with disabilities on a first come/serve basis. They do run out of wheelchairs on busy days. Please arrive before 1:00pm to ensure a chair is available. There is no set fee, but they do accept donations. Please prepare to leave your identification for this service.

The PVA booth is located inside the Gentilly Blvd. Pedestrian Gate, near the Access Center.

Unfortunately, Festival staff members are not permitted to provide golf cart rides or wheelchair push service from site arrival points or entry gates to the PVA Booth. Please enter the festival at the Gentilly Pedestrian Gate for the shortest accessible route to the PVA Booth.

Back to top

ACCESSIBLE SEATING

Accessible seating for patrons with mobility disabilities is available with a General Admission Ticket. The Big Chief VIP experience also has wheelchair accessible seats in its viewing areas.

The accessible seating areas are for patrons who use wheelchairs and for patrons with significant mobility disabilities. One companion may accompany an individual with a disability in the accessible seating areas.

A wristband is required for entry into the accessible seating areas. Please visit the Access Center to request accessible seating and obtain a wristband for you and your companion. The wristband changes daily. Please stop by the Access Center on each day that accessible seating is needed.

General seating areas do permit patrons to bring their own folding chairs and personal shade umbrellas. If general seating meets your needs and you do not need the accessible seating areas, please utilize general seating.

Please note:

  • Accessible seating areas are not for:
    • patrons with slight injuries
    • patrons who have disabilities that are not accommodated by accessible seating
    • patrons who are pregnant and not disabled
  • Any person who attempts to use the accessible seating areas fraudulently, or who attempts to help others do so, will be removed from the seating area and/or the Festival.
  • The accessible seating areas have spaces specifically for use by patrons who use wheelchairs. These seats are not available to patrons who do not use wheelchairs.
  • Patrons are not permitted to reserve seats in the accessible seating areas.
  • The accessible seating areas are non-smoking.
  • During the most highly attended shows these seating areas, as the entire Festival, can become crowded. In order to keep these areas at a safe capacity, patrons may be asked to wait close by and staff will allow entry if, and when space has opened up in these areas.

TENT STAGES

All five of the Festival’s tent stages (Jazz, Blues, Gospel, Economy Hall, and Kids) are on an accessible route and have seats available for patrons who use wheelchairs. There is one reserved companion chair next to each wheelchair accessible seat.

Wheelchair accessible seats are marked with yellow signs that have the International Symbol of Accessibility on them. 

Folding chairs are provided in the tents for generally accessible, non-wheelchair seating. Personal folding chairs are permitted on the outside perimeter of the tents.

STAGES

All five of the Festival’s Stages (Acura, Gentilly, Congo, Fais Do Do, and Jazz and Heritage) have seating areas that are on an accessible route and accessible to patrons who use wheelchairs and one companion.

General seating areas do permit patrons to bring their own folding chairs and personal shade umbrellas. If general seating meets your needs and you do not need the accessible seating areas, please utilize general seating

GRANDSTAND

The Grandstand is the Festival’s only air-conditioned building. It has a number of stages and seating areas that provide respite from the weather and excitement of the main stages.

The Alison Miner Music Heritage stage has wheelchair accessible seating on the third floor of the Grandstand. This seating area can be accessed by the elevators on the East side of the Grandstand.

Lagniappe, Food and Heritage, and Cajun Cabin stages have accessible seating for patrons who use wheelchairs. There is one reserved companion chair next to each wheelchair accessible seat.


Artist Booths, Food Vendors, and Picnic Areas

Craft and artist vendors are on an accessible route and the majority of service counters are at an accessible height. Vendors are available to assist you with purchases as needed.

Food and beverage vendors are on an accessible route and beverage counters are at an accessible height. Vendors are available to assist in carrying your food and drink to a picnic area.

Accessible picnic tables for patrons who use wheelchairs are available where dining areas are provided.

Back to top

FOR PEOPLE WHO ARE DEAF OR HARD OF HEARING

Jazz Fest provides Assistive Listening Devices (ALD) for the Acura and Gentilly stages. These are available for check out at the Access Center. Please be prepared to fill out a short form and leave your I.D., which will be returned to you upon ALD drop-off.

A TTY (Text Telephone) and ASL interpreter are available at the Access Center.

ASL Interpreted Performances

The Festival provides ASL interpretation for performances on an as-requested basis. Please visit the Access Center during the Festival for a daily schedule of interpreted performances.

To request that a specific show or shows be interpreted, please submit a request to access@nojazzfest.com by April 1, 2019. In order to provide the best service possible, our interpreters must have time to prepare. Requests submitted after the deadline or at the Festival will be accommodated to the very best of our ability.

A viewing area for patrons who utilize ASL interpretation is available at each stage where ASL interpreted shows are provided. A wristband is required for entry into the ASL interpreter viewing areas. Please visit the Access Center to request information and obtain a wristband for you and your companion. The wristband changes daily. Please stop by the Access Center on each day that ASL interpretation is needed.

Please note:

  • These viewing areas are reserved for deaf or hard of hearing patrons who utilize ASL interpretation.
  • These viewing areas have a limited capacity and are available on a first-come, first-served basis.
  • These viewing areas are not for patrons who have disabilities that are not accommodated by an ASL interpreter.
  • Any person who attempts to use the ASL viewing areas fraudulently, or who attempts to help others do so, will be removed from the seating area and/or the Festival.

Back to top

SERVICES FOR PEOPLE WHO ARE BLIND OR HAVE LOW VISION

Alternative formats of the Festival program are available at the Access Center. The available alternative formats are in Braille, Large Print, and audio file.

Back to top

RESTROOMS

There are wheelchair-accessible portable toilets located conveniently around the festival grounds.

The Access Center provides a map with the locations of the accessible toilets clearly marked.

Access to these toilets can be obtained in two ways:

1. Sign in and receive the combination from the Access Center in front of the Grandstand.
or…
2. Each accessible toilet features a sign designating the location of a nearby Festival staff member with the combination.

If you are eligible to receive the combination to the accessible restrooms we ask that you
PLEASE DO NOT SHARE THE COMBINATION OR ALLOW PEOPLE WITHOUT DISABILITIES TO USE THEM.

We work very hard to keep the accessible port-o-lets clean for the people that really need them. We appreciate your cooperation in this matter.

Back to top

SERVICE ANIMALS

Patrons with disabilities are welcome to utilize fully trained service animals at the Festival.

The following types of animals are not permitted at the Festival:

  • Pets
  • Animals that provide comfort or emotional support
  • Service animals-in-training
  • Service animals that are not under the complete control of their handlers

Patrons with animals that are not fully trained will be asked to remove their animal from the Festival. Ticketing refunds and/or in-and-out privileges are not provided under these circumstances.

Back to top

THE GRANDSTAND

The Grandstand is located inside the Gentilly Pedestrian Entrance. It’s a great place to escape the heat and enjoy some food, music, and photography. The building is fully air-conditioned.

The Food Heritage Stages and other exhibits are located on the first floor and are fully accessible with reserved seating for people in wheelchairs.

There is also reserved shaded seating for the Lagniappe Stage, located in the paddock.

Reserved seating can also be found on the third floor, the Allison Miner Music Heritage stage. This stage may be accessed by the elevators located in the Grandstand building. Look for the doors located to the rear of the Lagniappe Stage seating area (east of the Grandstand).

The restrooms are fully accessible and staffed.

Back to top

To request further information about New Orleans Jazz & Heritage
Festival services for people with disabilities, call (504) 410-6104 or during the event call (504) 942-7717.
E-mail: access@nojazzfest.com
*This communique is available in alternative formats upon request.